Refund policy
At Wiesecs, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may return eligible products within 14 days of receiving your order.
To qualify for a return:
-
Items must be unused and in their original condition.
-
Items must be returned in their original packaging.
-
Proof of purchase or order number is required.
Non-Returnable Items
For the integrity of collectible products, the following items are generally not eligible for return:
-
Opened hobby boxes
-
Opened trading card products
-
Products altered after delivery
-
Clearance or final sale items
Free Returns
We provide free return shipping for eligible returns within the United States.
Please contact us before returning any item so we can provide return instructions.
Refund Process
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved, refunds will be issued to the original payment method.
Refund processing times may vary depending on your financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photographs when possible.
Exchanges
Exchanges may be offered depending on product availability.
Please contact us before requesting an exchange.
Contact Information
Wiesecs
Email: vkhang5857@gmail.com
Phone: +1 661-438-6703
Address: 2207 Ellen Wy, Bakersfield, CA 93304, United States